No more "One Ringy Dingy"

A colleague of ours Marcy Hewlett in Arizona authored an article for a regional medical magazine called Medical Industry Technology. The article is in the June 2007 issue. It is about the answering service industry and how it has changed.  She captured the essence of how we work in today's world.

Some of the points made by Marcy in the article:

1. Switchboards Are Replaced With State-of-the-Art Telecommunication Centers
2. How your phones are answered during normal office hours and after hours can make or break patient relations.
3. All client information and caller information appear on their computer monitor when they answer a call.
4. It's simple for your office to modify call-handling instructions as often as you like, even within a given day as doctors move from one location to another.
5. It also gives your office the flexibility to utilize the service whenever it is needed, 24/7.
6. You may find it beneficial for the answering service to handle over-flow calls during office hours

And there are many more facts and suggestions. Here's a link to a pdf file of the complete article. It's an easy read.

Marcy's web site is www.abetterconnection.net