MESSAGE MANAGEMENT FOR PROFESSIONALS
2545 Hempstead Tpke Suite LL2 East Meadow, NY 11554 Phone: (800)373-3499 ; (516) 829-5660 Email: info@portanswer.com
provides on-call messaging services for physicians and medical professionals. A friendly human voice is their patients their first contact.
You decide how you want your calls handled. Our agents do the work:
as if they are in your office. And you pay just for the time our staff is working for you.
My blog is designed as musings about the messaging process. I'll tell you what we're up to, what we hear that may effect your messaging process. Feel free to respond to any of the postings.
I bought Port Telephone Answer Service, Inc. the first of this year (2007). Simmie Dunst had owned the business for 26 years prior to selling it to me. She built a nice customer base and developed a good staff over the years. The business was a "life style" business for her. She did a nice job.
My interest is different from hers was. I am interested in growing and expanding the operation both in Long Island/Queens (the home territory for Port) and in geography that's contiguous. The important thing to me is to advance the messaging process for the medical community we primarily serve. If you have any suggestions or comments please feel free to respond.
I'm attaching a press release sent to the industry. If you want to know some of my background, check out my bio under the "About Us" menu.
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We just installed new technology to help our clients manage their calls. Here's an interesting article published in Hospital Access Management that gets to the core benefits of having the right technology in a call center.
You can't manage in the absence of information'
Health care organizations that are operating a call center or centralized scheduling department without the appropriate technology as a foundation might as well put blindfolds on their managers, suggests Judith Brown, president of Brown Healthcare Consulting in Chicago.
"If you don't know how many calls are coming in, how many people are holding, and how long you're making those customers wait, you're managing blind," says Brown. In such situations, she adds, there's no way to know how many potential customers are hanging up and going somewhere else for care.....More
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