Managing Emergency Calls

After hours emergency calls are a core reason for answering services. Messages need to be handled correctly. But correctly is as variable as the physician. Each physician has his own list of triage questions he wants to know about to decide how to handle the situation. Port Answer can help physicians with the initial screening questions. Our operations team will script each office, or each physicians calls or questions to ask.

When the messages are delivered, physicians have a leg up on the information they need to make their decisions. When a patient calls we always ask if it's an emergency. Medical emergencies are handled according to the criteria our clients provide.