Live Answering After Hours

Our primary function is to answer your phones when your offices are closed. Messages, both routine and emergency, are important for you and for your patients. We answer your phones live -- 24 hours a day, 7 days a week and 365 days a year. We never close.

We train our agents to be efficient on the phone, yet pleasant to your patients. Many of our agents have medical backgrounds. But the important thing is how they achieve consistency for you. Our equipment allows our operations to script all message tickets specifically for each client. With an understanding of how you operate, what questions you ask and how you ask them, our operations personnel can make sure each agent that answers one of your calls will do it consistently.

We also pre-program steps to ensure accurate, multiple dispatches of messages. They can vary by an unlimited number of defining conditions -- vary by person on call, time of day, day of the week, level of urgency or any other condition that is important to you. We can also dispatch messages in multiple ways. They can be delivered to multiple destinations via multiple methods -- email, fax, pager, voice mail or even live. It can be delivered multiple times or summarized the next morning by fax or email.

We want our agents to relate to your patients not spend time figuring out what to do with the messages. We automate the processes that can be automated. The things that can't be automated we rely on our professionals to handle for you.