Call Records

Communication differences can be frustrating. We want to be sure what we hear from your patients or clients is accurately reflected in the messages we send you. We privately record all of our agent's calls with your patients. If there's ever a question on what's said, we can review the files for you or with you. Records are kept for a limited period of time unless other arrangements are made.

In New York, only one party needs to be aware that conversations are being recorded. In other states, both parties need to know. At your request, or to comply with regulations, we can put a pre-announcement on all calls that says "This call may be recorded for training or quality control purposes".  In New York, it's your choice. In other states it's required.

The important issue is to eliminate "he said/she said" disagreements. And, we want to be able to know our agents are handling your account in a professional manner.