Port Answer provides message management for professionals in the Hudson Valley, Long Island, Westchester and Northern New Jersey. Our core business is to take messages and dispatch them promptly and accurately to our clients. We make sure our clients get their messages during and after working hours.
Our goal is to provide our services efficiently, accurately and cost effectively. We use technology to assist our agents with the details of accurately communicating patients and clients messages. All activities of our employees and business systems focus on serving our clients in the way they want their messaging service to represent them.
How we help you manage messages
Port Answer provides inbound message taking and distribution for physicians, hospitals, home care agencies, hospices, clinics, nursing homes and other health care firms. Services generally include message taking, dispatching to the proper on-call physician, managing call overflow, providing physician patient conferencing, appointment scheduling confirmation or canceling with patients, voice mail or live messaging, pre-announcements as requested by clients, and any other request for handling inbound patient/client messages. All of these messaging services to help Hudson Valley, Long Island and Queens Physicians to be confident they get their messages, yet continue to enjoy life when they are off duty.
With Message Management Services
- Prevent lost messages
- Improve patient satisfaction
- Increase staff productivity
- Know what's happening with your patients